Contact us

 CUSTOMERS

Please feel free to contact our Customer Experience team, email us at info@theblissbae.com if you have any questions or feedback. 

Book here your free Personal Shopping Advice. 

 

ORDERS


Order cancellations or adjustments are possible within 12 hours after the order is placed. Once the packaging and shipping process has started, it can no longer be cancelled. Before placing the order you can always send an email to sales@theblissbae.com or fill in the contact form below if you have any questions regarding your order. Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at info@theblissbae.com.

DAMAGES AND ISSUES


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The quickest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. Please note, we do not issue refunds; instead, you will receive a store credit for the amount of the returned item.


REFUNDS


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if;

  • You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • You receive the wrong item

Please note that we are not responsible for any customs duties or additional fees that may apply. However, you're always welcome to reach out to us, and we’ll be happy to assist in looking into it for you!

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

WE DO NOT ISSUE THE REFUND IF
  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

For updates regarding your order, please keep an eye on your tracking information. Should you not have received the order within two weeks, please reach out then.

 

INFLUENCERS

Interested to collaborate with us? Please send an email to communication@theblissbae.com with your collaboration request and do not forget to include your Instagram handle. Please note, due to the high volume of requests we receive, our response may be delayed.

 

PRESS

Do you have a press-related inquiry? 

Please reach out to our press team at press@theblissbae.com

 

CAREERS

We are looking for you! We are always looking for new talent to join our team. Yess we keep growing! Working for an innovative, strong and flexible team with a lot of passion for e-commerce. 

Interested in becoming a part of The Bliss Bae Team? 

- Internship Ecommerce & Online marketing

- Internship Retail

- Orderpicker

Please send us your open motivation letter and resume to jobs@theblissbae.com

 

VAT: NL003498140B06

CoC: 80857892